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Local Delivery & Shipping

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  • We offer Same-Day Local Deliveries of all orders placed before 4:30 PM CST.
    Depending on the time you place your order, you are presented with up to 4 delivery blocks plus an ASAP (expedited delivery) block.
  • There is a $1.25 flat fee for Sam-Day deliveries plus the delivery rate of $0.25 per mile.
  • All ASAP orders are delivered within 1-3 hours and come with a $3.50 expedited fee.

[/vc_column_text][/vc_tta_section][vc_tta_section title=”What Shipping Methods Are Available?” tab_id=”tam-shipping-methods”][vc_column_text]

  • We offer 2 shipping methods (non-local orders); Standard Shipping ($8.95) and Expedited Shipping ($19.95).
  • Standard Shipping is 3 to 5 business days. Expedited Shipping is 1 to 3 business days.
  • Our shipping carrier is FedEx.
  • Shipping time to all 50 U.S. states is 1 to 5 business days.
  • All orders are processed within 1 to 2 business days (Monday – Saturday).
  • Orders placed on Sunday will ship the next day.

[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do You Ship Internationally?” tab_id=”tam-intl-shipping”][vc_column_text]No.  Currently, we only ship and deliver to the 50 U.S. states.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row css=”.vc_custom_1579122531020{padding-top: 40px !important;padding-bottom: 40px !important;}”][vc_column offset=”vc_col-lg-offset-1 vc_col-lg-3″][vc_column_text]

TAM Koins Rewards Program

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    • TAM Koins Rewards is our new loyalty program.
    • With TAM Koins, you earn UNLIMITED Koins to redeem towards a discount on your order.

[/vc_column_text][/vc_tta_section][vc_tta_section title=”Does the Koins Expire?” tab_id=”1618114248284-b1da5293-0daa”][vc_column_text]

  • Yes, your TAM Koins expire 180 days after you earn them.
  • We will send you a reminder email 7 days before your Koins expire.

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Payments

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  • We accept AMEX, Discover, VISA, and MasterCards.
  • We also accept Apple Pay and Google Pay.

[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do you charge sales tax on any item?” tab_id=”tam-tax”][vc_column_text]

  • Yes, we are required to charge sales tax on orders shipped to and/or delivered in Texas.

[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do you accept international credit cards?” tab_id=”tam-intl-cards”][vc_column_text]

  • No.  Unfortunately, we do not accept international credit cards.

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Return Policy

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  • At The African Market (TAM), we take pride in our 100% Satisfaction Policy
  • We guarantee our customers 100% product satisfaction or their money will be refunded in accordance with the terms of this policy.
  • We accept returns for products with a receipt within 5 days of purchase.

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  • Due to time sensitivity with grocery items, please contact us prior to get any information pertaining to returns.
  • Always contact us at support@tamhouston.com with a photo of your receipt and the returned item in question.
  • Unfortunately, items can get damaged during the process of shipping, always include a picture of the damaged items when contacting us. This is important because we use those evidence to file a loss claim with our carrier.
  • We will reimburse you for your returned items in the same way you paid for them.

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  • Once we issue a refund, it may take up to 5 to 7 business days to reflect on your payment account (or longer depending on your banking institution)

[/vc_column_text][/vc_tta_section][vc_tta_section title=”How Can I Cancel Or Change My Order?” tab_id=”tam-how-to-cancel-order”][vc_column_text]

  • To cancel your order, please head over to the Orders section of your “My Account” page.
  • Note that because we strive to get all orders out for delivery and shipping quickly, depending on the status of your order, cancellations may take longer.

[/vc_column_text][/vc_tta_section][vc_tta_section title=”How can I get assistance if I need it?” tab_id=”tam-support-contact”][vc_column_text]For support, please contact us at support@tamhouston.com or Tweet us @ordertamhouston[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row et_full_width=”true” et_row_padding=”true” css=”.vc_custom_1578801944129{padding-top: 80px !important;padding-bottom: 80px !important;background-color: #282828 !important;}”][vc_column et_column_color=”et-light-column”][vc_row_inner content_placement=”middle”][vc_column_inner offset=”vc_col-lg-offset-1 vc_col-lg-6″][vc_column_text css=”.vc_custom_1578801905169{margin-bottom: 0px !important;}”]

Contact

Still have questions?

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